Announcements

New updates and improvements to Salestio

  1. Salestio Updates, January 20

    New Feature
    Improvement
    Fix
    Shopify
    Amazon
    eBay

    Hey-hey, this is our first announcement in 2023, and we are happy to share some of the most recent fixes and improvements.

    If you have any questions or ideas on how Salestio can fulfill your business needs best, reach out to us at support@salest.io. We will do our best to help.

    Support Shopify products without SKUs

    Previously, Salestio required SKUs added to product and variation pages in Shopify to successfully work with the products. Since not all sellers use SKUs for their products, it caused a bit of additional work for them to add SKUs.

    Now, Salestio supports Shopify products even if no SKUs exist on the product and variation pages. In this case, Salestio will use a variation page id instead of an SKU.

    Screenshot_180

    Note! Salestio can work correctly if an SKU field is empty in Shopify, or if SKUs are unique. For now, we do not have the ability to skip SKUs if they are duplicated. So, it is either unique or empty.

    Create Shopify orders by matching titles

    A similar issue was about the creation of Amazon, eBay, or Etsy orders in Shopify. Salestio imported such orders but if the product SKU from the order did not exist in Shopify, Salestio was not able to create the orders in Shopify.

    With this improvement, if an SKU from the order does not exist in Shopify, Salestio also tries to locate the needed product by matching product titles. If the product was located by matching the title, the corresponding message will appear on the order details in Salestio.

    FAQ page in Salestio

    We added the page with the most frequent pages to our support team to the app interface. If you need any help using the app or wondering how this or that feature works, you can always check it on this page.

    Here you can also find useful redirects to Salestio help articles and tutorials as well as the link to schedule a call with us.

    You can access the page from the app menu in Shopify, or from the Salestio navigation.

    Screenshot_181

    Improvements

    Most of the recent improvements relate to our eBay integration.

    • Add the ability to disable or delete links when sending products to eBay. eBay has limits on adding links to the Product description when listing products. Salestio takes the data from Shopify. Previously, you needed to remove the link from the Shopify product description so that it is not sent to eBay. With this improvement, Salestio no longer sends the link, just the text.
    • Allow adding Color and Size variations from the variations instead of from the Item Specifics in the mapping. Depending on the eBay category, colors and sizes are required. They can be added in the Item Specifics in the Creation Profile. With this improvement, you can select any color or size. If there are variations in color and sizes on product pages, so the actual data will be taken from variations.
    • Skip adding variation options to the variation labels when creating listings on eBay. With this improvement, only the actual label is sent to eBay. It no longer shows the option name.
    • Add the "Cut title" field to the Creation Profile for eBay and Etsy. eBay and Etsy have limits on how many characters can be added to the title. You can choose to trim the title from Shopify products so that only the allowed number of characters is sent.
    • eBay: Add postal code to eBay profile. Depending on the shipping policy, eBay requires the postal code added. With this improvement, you can add the postal code to the eBay profile.
    • Make Payment Policy value optional on the add Selling List form. In some cases, eBay allows skipping the Payment policy when Selling products. So, the Payment policy field is no longer required when you create the Selling List.
    • Switch eBay account auth flow to the most secure and modern way. This is required to add support to Inventory API to be able to revise quantities and prices for products created with old eBay app.

    Fixes

    • eBay Order Tax is not calculated correctly
    • The fulfillment is not sent from Shopify to Etsy
    • The metafields are incorrectly displayed in the Description template
    • Fulfillment status is not sent to Amazon
    • Metafields failed to update from Shopify
    • Etsy: coupon amount is not removed from the total price on imported Etsy orders

    Round eBay price to x.95 (custom request)

    Salestio has multiple options for adding price rules when sending products to Amazon and eBay. You can use simple settings like in the Global profile as well as add complex rules in the Price template that we introduced recently.

    Even these options might be not enough for your specific business needs.

    Recently, one of Salestio's users contact us with the request to give the ability to round the price on eBay to x.95. As a result, added it for his Salestio installation.

    If you would like to use any feature like this for your store, please let us know, and we will add it for you. If we have a lot of requests like this, we might even add this functionality to the app UI.

    What's In Progress

    • Adding support to Inventory API for eBay is one of our top priorities at the moment. Deprecated Shopify eBay app used Inventory API to list products on eBay. After it was disconnected, many users started looking for alternatives. To revise QTY and price for these eBay listings, the app should be able to work with this type of API. So, we are working on adding the support of it.
    • We keep working on Etsy integration. Specifically, on the Catalog export part. Some of the tasks within Etsy integration have already been completed. For now, it is possible to create listings on Etsy but only if the products do not have options. If you would like to try this feature, please contact us, and we will assist.
    9

    Etsy Integration

    As a Shopify store owner, I would like to expand my sales to Etsy. Can you add this integration to Salestio?

    Nadia Savoniuk
    In progress

    2

  2. Salestio Settings Redesign, November 29

    Improvement
    Amazon
    eBay

    Today, we are going to introduce only one update to the Salestio functionality. It is a new Settings page. It has been much improved with a user-friendly design.

    Please let us know your thoughts on this page. If you have any suggestions on how we can improve, feel free to reach out to us at support@salest.io

    The new Settings page consists of 3 tabs.

    Salestio Settings

    These are the settings shared across different Salestio integrations. Changes made here affect all connected marketplaces.

    Screenshot_190

    Here is the list of options available to configure under Salestio Settings:

    • Email Notifications. When selected, allows you to configure email notifications on the order import and fulfillment updates failure, as well as product updates failure for the connected listings.
    • Location Settings. This option allows selecting the default Shopify location for imported orders.
    • Shopify Order Specifics. Here you can configure specifics for the imported orders ids and set the currency of imported orders in Shopify.
    • Metafileds Updates. This option allows users to manually trigger the metafields updates. If you use metafields, it should be triggered before sending the products to the selected marketplace(s).
    • Default Integration. You select one right after you open Salestio for the first time. Here you can change it.

    You can find more information on how to use these options in the support article.

    Amazon Settings

    These settings are specific to the select Amazon account. They are getting available after you add one. You can also add the account right from this page by clicking the Plus icon.

    Screenshot_196

    Here you can turn on and off the Orders and Items synchronization. They are enabled by default. You can enable and disable the following options:

    • importing Amazon orders to Shopify;
    • updating item quantity on Amazon;
    • updating item prices on Amazon

    Please check this article for more information on Amazon settings.

    eBay Settings

    These are also the settings specific to the added eBay accounts. If you have not added any account yet, you can do so by clicking the Plus icon in front of "eBay accounts" in the menu on the Settings page.

    Screenshot_201

    Available options to configure:

    • Import eBay orders to Shopify. It is enabled by default.
    • Choose behavior when the item stops. By default, the listings are stopped on eBay after they are stopped from the Selling List. You can set it to remain the listing active but drop the connection from Salestio.

    For more information, please check our support article on eBay settings.

  3. Updates from Salestio, November 25

    New Feature
    Improvement
    Fix
    Shopify
    Amazon
    eBay

    Hey-hey, Holiday Season has already started but we have no time to rest :)

    As always, we prepared a couple of updates and improvements from the Salestio Team.

    If you have any suggestions on how we can improve, contact us directly at support@salest.io, or feel free to share your ideas on our roadmap. There, you can also upvote existing ideas which might be helpful for your business.

    Shipping Mapping between Amazon and Shopify

    This is a feature that has been highly requested by many users for a long time.

    3

    Configure Shipping mapping between Amazon and Shopify

    I would like to have the possibility to configure shipping mapping between Amazon and Shopify. So when an order imported from Amazon to Shopify I would like to have it imported as one of the shipping methods available in my store. And also when I fulfill an order I would like to have the possibility to match my store carriers to one of the available carrier codes on amazon. Example: Amazon order shipping — Std UK Dom_1 should be imported to Shopify store as "Chrono Express" When order shipped from Shopify store, on amazon should be transferred carrier code "Chronopost"

    Alex
    Done

    0

    Previously, we configured the shipping connection between Amazon and Shopify from our side per users' requests. Within this task, we added the ability to configure mapping for imported Amazon orders right from Salestio.

    You can do so under Salestio > Profiles > Shipping. Click "Add Shipping" and add the needed details. It is enough to set default options. If you would like to get more shipping for the specified services, you can do so by clicking "Add new mapping".

    Screenshot_177

    For more details, please check the dedicated article in Salestio's blog.

    eBay Onboarding

    We have recently introduced a quick way to connect existing eBay listings via Salestio.

    The complete functionality on how to connect Shopify products to existing eBay listings has been available for a while. Within this task, we added the ability to quickly connect such products right after you add your eBay account to Salestio.

    You will be asked if you would like to automatically connect the products. You can either proceed or skip it and connect the products later.

    The important condition here is that eBay and Shopify products should have the same SKUs. If the products have variations, the number of variations and their labels should be consistent across both platforms.

    You can find the detailed instructions including the video, in the following article.

    The Order Details page for Etsy integration

    We keep working to add more and more features to the Etsy part in Salestio. As you might know, we started with the Etsy orders imported to Shopify. The Orders page was available in Salestio. Now, we also added the Order details page.

    You can check the Order details right from Salestio. The most useful part is that it has a Timeline that shows when the order was imported to Shopify and the error message if the order import failed. This way, you can resolve the issue (missing SKU, for example) and trigger the manual order creation right after that by clicking the Export button on the Order page in Salestio.

    Improvements

    • Handling of Etsy orders imported to Shopify including orders with duplicated items and in the Partially Paid statuses
    • The display of the shipping costs of the imported Etsy orders in Shopify
    • A number of Creation profiles displayed per page
    • An error display when the product id is not assigned for eBay listings (duplicated SKU found) in the eBay inventory
    • Changed the number of new errors displayed on the Selling Product to show the number of actual error messages instead of the number of all messages.

    Custom requests

    Salestio is quite flexible in configuring the app to fulfill the business needs of our users. Recently, we have completed a couple of tasks for some users that might also be useful for you. Please take a look and let us know if this is something you would be interested to see in Salestio.

    • Round all eBay prices to 0.95. This feature might be useful if you want that the prices are displayed with the same decimals regardless of what is added to Shopify price fields.
    • Import Amazon orders with custom email addresses. By default, Amazon creates a dummy email address to secure the privacy of your buyers. When the orders are imported to Shopify, Salestio can display them with your store domain.

    Fixes

    • The automatic stop of the products on eBay
    • "Send to eBay" is stuck in the pending status
    • Delays in SKU updates from Shopify
    • Amazon orders with 2 items are not imported to Shopify
    • Relist, Revise, and Revise QTY does not trigger any action on the Selling List
    • 500 error appears after opening the eBay order in the refunded status

    In Progress

    We keep working on the Etsy integration. At the moment, our developers are working on the Catalog Export and Synchronization. We are planning to introduce it in a couple of weeks. Please let us know if you would like to check the beta version of this functionality.

    9

    Etsy Integration

    As a Shopify store owner, I would like to expand my sales to Etsy. Can you add this integration to Salestio?

    Nadia Savoniuk
    In progress

    2

    By default, Salestio displays all products from the Shopify store regardless of their statuses as long as they have unique SKUs added. We noticed that this part might be a bit confusing for some users. So, we are planning to show only active products in Salestio and give the ability to include Drafts and Archived products per user needs.

    1

    Connect only active Shopify products to Amazon

    As a user, I would like to be sure that only active Shopify products are connected by Salestio. I would like to be able to turn on sending drafts and archived products if needed from Salestio Settings.

    Nadia Savoniuk
    In progress

    0

    Black Friday

    Only till Monday evening (28 November 2022), you have the possibility to subscribe to any Yearly Salestio plan with a 40% discount. If you are interested please send us an email with the title: "BlackFriday 2022" and what plan you would like to subscribe to.

  4. Amazon Belgium

    Shopify
    Amazon

    Recently amazon released a new marketplace - Amazon Belgium.

    From Today Salestio also support this marktplace for all actions - order downloads, product creation, and update.

    If you already have Belgium activated on your Seller Central account, please process for account edit in Salestio, and make it active also there (please notice that you will be needed to re-connect the amazon account).

    Started from this point your Belgium orders will be downloaded to Salestio and imported to Shopify.

    If you have any questions please let us know.

    belgium-g23086aa18_640
    4

    Amazon Belgium

    I would like to have support for Amazon Belgium in Salestio

    Alex
    Done

    0

  5. Salestio Updates, September 22

    New Feature
    Shopify
    Amazon
    eBay
    Fix

    Hey-hey, Salestio Team is here. Today we are ready to announce a new feature that has been highly requested for some time. Also, we added a couple of fixes and improvements to make the app work better for you.

    Traditionally, we worked on a couple of custom user requests to adjust Salestio to the business needs of our users. Do you have any suggestions on how we can improve? As always, contact our Support Team and we will see how we can resolve them. You can also leave your ideas on our roadmap, or you can upvote what other users have already added.

    Price Templates

    Price Templates in Salestio allow adding custom simple and complex formulas for the prices sent to Amazon or eBay. To add the Price Template, go to Salestio > Profiles > Price templates. Click the "Add price template" to add one.

    Here, you can define if the rule is going to be applied to all products, or you can set the price ranges to apply the rules. You can add multiple ranges to one Price Template.

    Screenshot_42

    When the template is added, make sure to assign it to the Global Profile.

    We also added the article where you can check more details on how to use this functionality.

    3

    Price margin configuration

    I would like to have the possibility to define a flexible price margin for my amazon listings. Right now on Salestio - Amazon Shopify integration, we have the possibility to define only a very simple price increase. Sometimes is not enough. We need to have a way to set a different price based on different criteria: Based on the product type Based on the product collection Depending on product pricing Depending on product weight Example of usage: increase price by 5% if a product from "Winter Shoes" collection, add 3$ to a product price to compensate shipping. Additional features that could help: Overwrite product/variant price on Selling List level Smart price rounding (e.g. 2.14 -> 2.19 or 2.14 -> 2.99)

    Alex
    Done

    0

    Gateway Value on Imported Orders

    It started as a custom request from one of our users. Shopify has the Gateway field on the Order details page. You can find it in the Order Logs.

    When the order comes from Amazon, eBay, or Etsy, Salestio adds the name of the corresponding channel to this field.

    2

    Publish amazon/ebay/etsy gateway to imported Shopify order

    To correctly integrate with third-party providers I would like to see a corresponding payment gateway injected directly to imported Shopify orders. For amazon - amazon_gateway, for ebay - ebay_gateway, etsy - etsy_gateway

    Alex
    Done

    0

    Fulfillment Status for Etsy orders

    We continue working on the Etsy integration. Recently, we also added the ability to send the fulfillment details from Shopify back to Etsy orders.

    To successfully send the fulfillment details, the order should be fulfilled and the tracking details should be added.

    Improvements

    • Subtotal and Total Price calculation on the imported Amazon orders
    • Seller Central account validation when the account is added to Salestio
    • Allow fulfillment without tracking codes for the items that sent via email

    Fixes

    • Amazon order importing delays
    • Crash reports after moving the duplicated item from the eBay Inventory

    What's In Progress?

    Currently, we custom configure the shipping mapping for our users. Since we received a lot of requests to do so, we started working on the functionality so that users could do it on their own depending on their shipping services.

    3

    Configure Shipping mapping between Amazon and Shopify

    I would like to have the possibility to configure shipping mapping between Amazon and Shopify. So when an order imported from Amazon to Shopify I would like to have it imported as one of the shipping methods available in my store. And also when I fulfill an order I would like to have the possibility to match my store carriers to one of the available carrier codes on amazon. Example: Amazon order shipping — Std UK Dom_1 should be imported to Shopify store as "Chrono Express" When order shipped from Shopify store, on amazon should be transferred carrier code "Chronopost"

    Alex
    Done

    0

    Our developers are working on the catalog export from Shopify to Etsy. Stay tuned for more updates on this task!

    9

    Etsy Integration

    As a Shopify store owner, I would like to expand my sales to Etsy. Can you add this integration to Salestio?

    Nadia Savoniuk
    In progress

    2

  6. Salestio Updates, September 1

    Improvement
    Fix
    Shopify
    Amazon
    eBay

    Hey-hey, long time no see! The summer is officially over, and it is a great time to start working on new projects and give life to new ideas. Here at Salestio, we sincerely hope that our updates and improvements will help you with that.

    As always, we prepared the list of smaller updates and we keep working on bigger updates to make sure that Salestio fulfills the business needs of our dear users.

    Give possibility to select locale during the creation of Selling List (eBay)

    As a seller, you want that your products are available on different marketplaces with different languages. In Salestio, we added the ability to select the language for the respective marketplace when you list the products on eBay. You can send product titles and product descriptions in different languages.

    You can set the language when you create the Selling List in Salestio. Scroll to the Language block and select the preferred language.

    Screenshot_244

    Note! The translations should be added to your Shopify product pages. Otherwise, there will be no translated content even if you select the language in the Selling List.

    If you are looking for international sales on eBay, please check also this article on our blog https://salest.io/blog/page/international-business-with-ebay-marketplace

    Product Revise Retry in the Selling List

    This functionality gives you better control over the listings that cannot be updated for some reason (SKU change, lost account connection, etc). Sometimes, you might see an Update Error status on the product in the Selling List. It means that Salestio was not able to update either price or quantity.

    Salestio retries updating the item a couple of times. As a seller, you would want to be aware that the issues should be taken care of. For this purpose, we added notifications about the error.

    Revise message on Dashboard. First of all, you can see the message on the Dashboard that the item failed to update.

    image (12)

    Send email on reached max retry failed. Additionally, you can configure Salestio to send you notifications when the update failed. To do so, go to Salestio > Settings, put a checkmark in front of "On update block when retry reached the maximum level, send a notification email to provided email address" and enter your email in the suggested field. Remember to save changes.

    Screenshot_245

    More details on importing process for eBay orders

    Salestio allows the automatic importing of eBay orders to Shopify. You can do it manually also. In any case, you would want to see the details if and when any updates on the order happened.

    With this new release, we started showing more details on importing eBay orders to Shopify and sending the fulfillment status back to eBay. In case the order is not imported to Shopify, you can also find the reason here. To access the Logs, go to Salestio > Orders, locate the needed order, and open it. Scroll to the bottom of the page to see the logs.

    Screenshot_246

    Add options to Settings that will control the behavior of item stop (eBay)

    Salestio can automatically stop the listings on eBay. It happens due to the selling product management in the Selling List. Mostly, it happens automatically for the Selling Lists in the Collection Mode. It is useful when the product is deleted from the Collection or deleted completely from your Shopify store.

    If the product collection changes, the product is removed from the Selling list. If a product SKU changes, the product is also removed from the Selling List. When the product is automatically removed from the Selling List the default behavior is to stop the listing on eBay. At Salestio, we realize that this feature might be not the best option for all users. That is why we give the ability for users to decide what to do if the product is stopped in the Selling List. To modify the default behavior, go to Salestio > Settings, and scroll to the eBay Permissions block. Then, click on the Account to select your current account and change the option "Choose behavior when item stop" to "Remain listing active but drop connection from Salestio". This way, the listings will stay active on eBay even when they are stopped in the Selling List.

    Screenshot_247

    Improvements

    • Make the Search on the Selling List not case sensitive
    • Optimize Memory consumption for Amazon Categories import
    • Extra charges counter improvements
    • Display orders by the last created date
    • Improved validation for adding an Amazon account
    • Add the "Delete" button to the Etsy account page
    • Taxes calculation improvement for amazon orders imports in EU and US region

    Fixes

    • Verification for Etsy account to include Store (requirements for use in integration)
    • Log messages about not matching mappings are displayed when sending products to Amazon

    What's in Progress

    We keep working on adding the same functionality to Etsy Integration as we have for Amazon and eBay. At the moment, we are working on the ability to send fulfillment details back to Etsy. The next thing will be to list Shopify products on Etsy.

    9

    Etsy Integration

    As a Shopify store owner, I would like to expand my sales to Etsy. Can you add this integration to Salestio?

    Nadia Savoniuk
    In progress

    2

    This task will give you more flexible price sending when sending products from Shopify to Amazon and eBay. It will also include the highly requested feature to add a fixed price to Shopify prices.

    3

    Price margin configuration

    I would like to have the possibility to define a flexible price margin for my amazon listings. Right now on Salestio - Amazon Shopify integration, we have the possibility to define only a very simple price increase. Sometimes is not enough. We need to have a way to set a different price based on different criteria: Based on the product type Based on the product collection Depending on product pricing Depending on product weight Example of usage: increase price by 5% if a product from "Winter Shoes" collection, add 3$ to a product price to compensate shipping. Additional features that could help: Overwrite product/variant price on Selling List level Smart price rounding (e.g. 2.14 -> 2.19 or 2.14 -> 2.99)

    Alex
    Done

    0

  7. PrestaShop Amazon Integration - 2.2.1

    PrestaShop Amazon

    Salestio - Prestashop Amazon Integration version 2.2.1 is available for download from the involic.com website.

    Most of the changes in this version are related to bugfixes connected to the release of the new amazon api integration.

    If you already use version 2.2.0, we could strongly recommend you update to avoid any service interruptions.

    Changes:

    - Enh: Improved orders downloads

    - Fix: Inventory Report should correctly use the new amazon api token

    - Fix: Order items with new Amazon SP-API correctly handled for PrestaShop Amazon module

    - Fix: The installation script that failed to update for some of the PHP versions

    - Fix: Order fulfillment should be correctly created with a new amazon account

    - Fix: Report & Fulfillment Jobs should correctly start on the server after creation

  8. Changing in Syncing Amazon Orders

    Shopify
    Bigcommerce

    Starting from 1st August amazon will require all developer's applications to use a new way of downloading orders. Salestio is already using this integration since April.

    SalestioChangesInSyncOrders

    However, if you are using Salestio prior to April, then it may happen that you need to re-connect your amazon account to continue importing orders to the e-commerce store.

    If you receive an email from Salestio, please re-connect your amazon account.

    More details you can find in our blog post — https://salest.io/blog/page/changing-in-syncing-amazon-orders

    If you have any questions please reach us via email at support@salest.io

  9. PrestaShop Integration - 2.2.0

    PrestaShop Amazon

    Dear customers, we are happy to announce, that from today you can update your PrestaShop amazon integration to version 2.2.0

    PrestaShopAmazonSalestio_2.2.0

    The main changes, in this version of the module, are connected to switching to a new version of Amazon API related to downloading amazon orders and obtaining reports from Amazon Inventory.

    Starting from the 1st of August 2022, the old version of Salestio - Amazon integration for PrestaShop, below 2.2.0 will stop receiving information for amazon sales. As result, no amazon orders will be imported to PrestaShop stores.

    Changes in this module version:

    • Switching to a new updated version of Amazon API
    • New auth form for amazon accounts
    • Improve speed and performance of orders import
    • Better compatibility with PrestaShop versions 1.6.x, 1.7.x and 1.7.8
    • New release notification widget with changes related to the application
    • Minor bug fixes and performance improvements.

    For all customers with licenses of Professional and higher, this update is included in the package and could be downloaded from a personal account on the involic.com website.

    For customers with a Startup license, this update could be purchased using the following link — Purchase Update. If in addition to updates you also would like to receive a year of technical support, you can consider using our Extended support license. It includes both updates for all available versions and support during the period of one year.

    If you have any questions please contact us using email at support@salest.io